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Shopping Information
PAYMENT INFORMATION
- All payment transactions are conducted through Westpac Bank Payment Gateway.
- All prices are quoted in Australian dollars and are GST inclusive.
- All Major Credit Cards Accepted
Please note that we do not accept International Orders at this time.
If you wish to purchase items off-line please feel free to either contact us by phone or visit our store which is located at:
G&R Retail Parts & Accessories Super Store
8 Huntingwood Dr. cnr
Great Western Highway
Huntingwood
Phone: 02 8825 1000 | Email: parts@gandr.com.au
Operating Hours: 8am-5.30pm M-F and
8am-4pm Sat
SHIPPING INFORMATION
Australia Deliveries - Items will be dispatched within 7 business days.
Please note that we do not accept International Orders at this time .
Delivery Costs
Delivery costs will be added to the total at a flat charge of:
- $15 : NSW, QLD, VIC, TAS, SA
- $25 : WA, NT
Insurance
Any insurance required will be an additional fee (approx $5AUD) for every $100 AUD value).
Gilbert and Roach will take no responsibility for uninsured deliveries. If you have any further questions regarding GST or Shipping please email us at: parts@gandr.com.au
RETURNS, REFUNDS & EXCHANGES
The following Returns, Refunds and Exchange policy applies only to orders delivered within Australia.
Gilbert and Roach wants its customers to be 100% satisfied with all products purchased through the Gilbert and Roach Merchandise Department. Should there be any dissatisfaction with any product purchased via Gilbert and Roach Merchandise Department , Gilbert and Roach will be happy to organise an exchange or refund for you. Refunds are paid by cheque only.
REFUND/EXCHANGE CONDITIONS - AUSTRALIA ONLY
- All products must be returned in a saleable condition as soon as possible following purchase.
- Appropriate packaging must be used to ensure that no in-transit damage occurs.
- All returns will be inspected for authenticity prior to processing for refund or exchange.
- The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.
- Returned product postage will be at the discretion of Gilbert and Roach.
RETURNS
Should the product purchased not be completely to your satisfaction, Gilbert and Roach Merchandise Department will exchange the product or refund the purchase price, subject to the Refund/Exchange conditions listed above. Return of merchandise should be made via Australia Post mail only and addressed to:
Gilbert and Roach Merchandise Department
Locked Bag 100
BLACKTOWN BUSINESS CENTRE
BLACKTOWN NSW 2148
To ensure prompt service for all customers it is important that all returns are packaged appropriately thus preventing any in-transit damage.
The "RETURNS/REFUND FORM" must accompany the returned goods, and be completed in the required level of detail. Failure to complete the form correctly may result in a delay in processing. Gilbert and Roach Merchandise Department is committed to prompt processing of the return. Please note that when requesting a refund Credit Card details will be required as these are not kept on file for Privacy reasons.
The Gilbert and Roach Merchandise Department is available should you have any queries or concerns.
Contact details:
Phone 02 8825 1000
Hours of business: Monday to Friday 7.30am to 10.00pm AEST and Saturday 8.00am to 5.00pm AEST
Email: parts@gandr.com.au
REFUNDS
The Gilbert and Roach Merchandise Department is committed to customer satisfaction and refunds will be made should any item of merchandise not meet your expectations. Any claim for a refund, as distinct from an exchange, should follow the guidelines outlined above.
Specific reasons for a refund will greatly assist the Gilbert and Roach Merchandise Department in developing quality merchandise meeting your requirements.
PRODUCT EXCHANGE
Should another product be required in place of that ordered and received, an exchange for a product of similar value will occur. Any differential in price will be handled via an adjustment using the customer's credit card details. Accordingly, it is important for credit card details to be recorded on the "RETURNS/REFUNDFORM". Any refunds are paid by cheque only.